In this blog, we will explore the dynamics 365 for customer service, and which certification path suits your skills. Dynamics 365 offers seven certifications at the associate level. This blog gives you comprehensive answers to the following questions:
The dynamics 365 fundamentals is an optional prerequisite for all the associate level roles of Dynamics 365.
Dynamics 365 CRM comes with multiple new applications to handle different fields of business. It is friendly to almost all sizes of businesses. It keeps you updated with customer’s data, helps you in marketing, customer service. Its user-friendly applications are less costly as well. Internationally almost every business needs CRM of dynamics 365 to run its operations because its numerous plans regarding every operation of business provide a comprehensive solution to perform business activities on a secure platform. Applications of dynamics 365 enable your employees or agents to communicate or respond to customers quickly through mobile text messaging with SMS, or built in intelligence services. It also offers intelligent virtual agents and customer service insights for the betterment of flaws.
Dynamics 365 for Customer Service gives you a complete view of the customer’s history of interactions, user preferences, and relevant information that enables agents to interact with customers on a regular basis. Dynamics 365 for Customer Services guides and provides essential data to agents throughout their interaction with customers. It also gives information or assets from third party applications as well. The branded personalized experience of Dynamics 365 for Customer Service enables your customers to access their account information and find answers to their questions on their own. Your agents can provide high-caliber service by the information like scripting, entitlements, or recommendations given by the Dynamics 365 for Customer Service.
Every business in the world wants to satisfy their customers. Dynamics 365 for Customer Service provides customer satisfaction with its customer service apps. Businesses are utilizing the apps of dynamics 365 for customer satisfaction worldwide and after passing the exams of this certification you will gain skills to use the applications of Dynamics 365 for Customer Service. The certification of Microsoft will authenticate that now you are capable and eligible to handle all the services of Dynamics 365 for Customer Services. Your chances of getting a job will be increased, companies will hire because of your certification in dynamics 365 for customer service. After getting the certification of dynamics 365 for sales you will be able to:
You should earn the certification of dynamics 365 for customer services because it is the best way to acquire skills of using dynamics 365 for customer service application. In the process of earning the certification, you will get knowledge of every feature of dynamics 365 for customer services. The certification allows you to implement Omni channel solutions that focus on service, quality, reliability, efficiency and customer satisfaction.
For the role of Dynamics 365 customer service consultant you don’t need any prerequisites. You need to pass only the PL-200 Exam and MB-230 Exam, but for better preparation, your concepts of Dynamics 365 Fundamentals cleared. Understanding of industry terminology, priorities, common initiatives, standards, methodologies, and best practices will also help in your preparation. You should know the Customer Service application's role in relationship to the Dynamics 365 suite. You will become a Microsoft Certified Dynamics 365 for Customer Service Consultant after passing both exams PL-200 and MB-230. Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate exams details have been given on JustCerts. Two exams are required for the certification and you must pass both of them. This certification will earn you a role at the associate level of Dynamics 365.
The prices of both exams PL-200 and MB-230 vary in different countries and are available on official websites of Microsoft. Prices will be according to your location. You must check its price before scheduling. After confirming the price you will schedule exams from the official websites of Microsoft's exams.
The exam retakes policy of Microsoft Certified Professional (MCP) states that you can take the exam five times a year. If you don’t succeed in the first attempt, you must wait at least 24 hours before retaking both exams. 14 days waiting period is imposed on the third, fourth and fifth attempts. Unfortunately, if you fail for the fifth time then you have to wait 12 months for taking the exam again.
Participate in discussion forums and Microsoft Learning:
Besides all the preparation, your participation in the discussion forums will help you to solve your queries about both exams. People who have given the exam participate in these discussion forums. As a candidate for the exam, you can ask questions from these experienced professionals about your preparation. Microsoft learning offers self-paced and instructor-led preparation. It will help you in your preparation as it includes the feature of instructor-led training. It allows you to ask your queries from the instructor in person. Besides this, you can attend live class in person or remotely as well.
Official websites of both exams:
It is the most authentic source for preparing the exams. A comprehensive website material about the preparation has been provided by Microsoft. You will find out skills, which will be measured in exams. The official websites will give you a path and weightage of every skill. Your concept about this role will be cleared as well.
Passing these exams will earn you the certification of a Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate. This certification can push your career in Dynamics 365. Every business needs experts who can handle their customers’ engagements. If you have become Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate you will use all the incredible features of Dynamics 365 for Customer Service very effectively for the betterment of your business.